Hosted Services Agreement Template for Canada

1. Business Continuity and Disaster Recovery: Required for critical services or when handling sensitive data

2. Service Credits: Include when specific service level commitments are required with financial penalties

3. Audit Rights: Important for regulated industries or when handling sensitive data

4. Insurance: Required for high-value contracts or when providing critical services

5. Change Control: Needed for long-term contracts or complex service arrangements

6. Anti-Bribery and Corruption: Important for international services or government contracts

7. Environmental, Social and Governance (ESG): Include when sustainability and social responsibility are key concerns

1. Schedule A - Service Description: Detailed technical specifications of the hosted services

2. Schedule B - Service Levels: Performance metrics, measurement methods, and remedies

3. Schedule C - Pricing and Payment Schedule: Detailed fee structure, payment terms, and rate cards

4. Schedule D - Security Requirements: Specific security protocols, standards, and compliance requirements

5. Schedule E - Data Processing Agreement: Detailed terms for handling personal and sensitive data

6. Schedule F - Support Services: Support levels, response times, and escalation procedures

7. Schedule G - Implementation Plan: Timeline and milestones for service implementation

8. Appendix 1 - Authorized Sub-processors: List of approved third-party service providers

9. Appendix 2 - Technical Requirements: Customer system requirements and technical specifications