Customer Advisory Board Agreement Template for Canada

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Key Requirements PROMPT example:

Customer Advisory Board Agreement

"I need a Customer Advisory Board Agreement for my SaaS company based in Toronto, where board members will meet quarterly starting March 2025 to provide product feedback and market insights, with compensation including both cash honorarium and stock options."

Document background
The Customer Advisory Board Agreement is a critical document used when companies seek to formally establish and maintain a professional advisory relationship with key customers or industry experts. This agreement, governed by Canadian law, provides a comprehensive framework for managing advisory board relationships, including meeting commitments, confidentiality obligations, compensation terms, and intellectual property provisions. It's particularly important for companies looking to gather structured feedback on their products, services, and strategic direction while protecting their business interests and maintaining compliance with Canadian federal and provincial regulations. The document typically addresses privacy considerations under PIPEDA, corporate governance requirements, and where applicable, securities law compliance for handling material non-public information.
Suggested Sections

1. Parties: Identification of the company and the advisory board member

2. Background: Context of the agreement and purpose of the Customer Advisory Board

3. Definitions: Key terms used throughout the agreement

4. Appointment and Term: Official appointment to the advisory board and duration of service

5. Role and Responsibilities: Detailed description of advisory board member duties and expectations

6. Meeting Requirements: Frequency, format, and attendance requirements for advisory board meetings

7. Compensation: Details of compensation, reimbursement, and any other financial arrangements

8. Confidentiality: Obligations regarding confidential information and trade secrets

9. Intellectual Property: Ownership and rights to ideas, suggestions, and innovations provided during service

10. Conflicts of Interest: Disclosure requirements and handling of potential conflicts

11. Termination: Conditions and process for ending the advisory relationship

12. General Provisions: Standard legal clauses including governing law, amendments, and notices

Optional Sections

1. Non-Competition: Restrictions on competing activities, used when advisor has access to highly sensitive information

2. Insurance: Requirements for liability insurance, used when advisory role involves significant risks

3. Equity Compensation: Details of any stock or option grants, used when offering equity-based compensation

4. Social Media and Public Relations: Guidelines for public communications, used when advisor may speak publicly about the company

5. Travel Requirements: Specific travel obligations and policies, used when in-person meetings are required

6. Succession Planning: Process for replacing the advisor, used for long-term advisory relationships

Suggested Schedules

1. Schedule A - Compensation Details: Detailed breakdown of compensation, including meeting fees, retainers, and expense policies

2. Schedule B - Meeting Schedule: Annual calendar of planned meetings and time commitments

3. Schedule C - Confidential Information: Specific categories of confidential information covered by the agreement

4. Schedule D - Code of Conduct: Detailed behavioral expectations and ethical guidelines

5. Appendix 1 - Conflict Disclosure Form: Template for declaring potential conflicts of interest

6. Appendix 2 - Expense Reimbursement Form: Standard form for submitting expenses for reimbursement

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Relevant Industries

Technology

Software

Healthcare

Financial Services

Manufacturing

Telecommunications

Professional Services

Consumer Goods

Retail

Industrial Products

Biotechnology

Energy

Education Technology

Relevant Teams

Legal

Customer Success

Executive Leadership

Product Management

Marketing

Business Development

Corporate Governance

Customer Experience

Strategic Planning

Board Relations

Relevant Roles

Chief Executive Officer

Chief Product Officer

Chief Marketing Officer

Customer Success Director

Product Manager

Legal Counsel

Corporate Secretary

Customer Experience Manager

Strategic Planning Director

Board Relations Manager

Advisory Board Coordinator

Business Development Director

General Counsel

Head of Customer Advisory

Vice President of Customer Relations

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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