All Countries
Commercial
Online Service Agreement

Online Service Agreement Template for United Arab Emirates

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Online Service Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Online Service Agreement

"I need an Online Service Agreement for my new SaaS platform launching in March 2025, which will provide AI-powered analytics services to enterprise clients in the UAE, with specific focus on data protection compliance and service level guarantees."

Celebrated by
Collaborations with
Investors
Document background
The Online Service Agreement serves as a foundational legal document for businesses providing digital services in the United Arab Emirates. It is specifically designed to comply with UAE's comprehensive legal framework for digital commerce, including Federal Decree-Law No. 45 of 2021 (Data Protection), Federal Law No. 1 of 2006 (Electronic Commerce), and related regulations. This agreement is essential for any organization offering online services, software-as-a-service, digital platforms, or web-based solutions to users in the UAE. It covers crucial aspects such as service terms, user rights and obligations, data protection, payment terms, and liability limitations, while ensuring alignment with local legal requirements and business practices.
Suggested Sections

1. Parties: Identification of the service provider and user, including full legal names and addresses

2. Background: Context of the agreement and brief description of the online service being provided

3. Definitions: Key terms used throughout the agreement, including technical terminology specific to the online service

4. Service Description: Detailed description of the online services being provided, including scope and limitations

5. User Obligations: User responsibilities, acceptable use policy, and compliance requirements

6. Service Provider Obligations: Provider's commitments, service levels, and support provisions

7. Data Protection and Privacy: Compliance with UAE Personal Data Protection Law, data handling procedures, and privacy policies

8. Intellectual Property Rights: Ownership and usage rights of content, software, and other IP elements

9. Payment Terms: Pricing, payment methods, billing cycles, and related financial terms

10. Term and Termination: Duration of agreement, renewal terms, and termination conditions

11. Liability and Indemnification: Limitation of liability, indemnification obligations, and risk allocation

12. Governing Law and Jurisdiction: Specification of UAE law governance and jurisdiction for disputes

13. General Provisions: Standard legal provisions including force majeure, entire agreement, and amendments

Optional Sections

1. Service Level Agreement (SLA): Detailed service performance metrics and guarantees, recommended for enterprise-level services

2. Third-Party Services: Terms relating to integrated third-party services or platforms, needed if the service incorporates external providers

3. User Content: Terms governing user-generated content, required if the service allows users to upload or create content

4. Free Trial Terms: Specific terms for trial periods, include if offering free trial periods

5. Enterprise User Terms: Additional terms for corporate or institutional users, needed for B2B services

6. API Usage Terms: Terms governing API access and usage, required if providing API services

7. Compliance with Islamic Law: Specific provisions ensuring compliance with Sharia law, if relevant to the service or users

Suggested Schedules

1. Schedule 1 - Service Specifications: Technical specifications and features of the online service

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, uptime guarantees, and response times

3. Schedule 3 - Fee Schedule: Detailed pricing tiers, subscription plans, and additional charges

4. Schedule 4 - Data Processing Terms: Detailed data handling procedures and security measures

5. Schedule 5 - Acceptable Use Policy: Detailed rules and restrictions for service usage

6. Appendix A - Technical Requirements: Minimum technical requirements for using the service

7. Appendix B - Support Services: Details of support services, including contact methods and response times

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Acceptable Use Policy
Account
Affiliate
Agreement
API
Applicable Law
Authorized User
Business Day
Confidential Information
Content
Customer Data
Data Protection Laws
Documentation
Effective Date
Electronic Consent
Fees
Force Majeure Event
Intellectual Property Rights
Login Credentials
Maintenance Window
Malicious Code
Personal Data
Platform
Privacy Policy
Professional Services
Prohibited Content
Service Credits
Service Level Agreement
Service Provider
Services
Subscription Period
Subscription Plan
Support Services
System Requirements
Term
Third-Party Services
UAE Data Protection Law
User
User Content
User Interface
Virus
Clauses
Service Provision
Access Rights
User Registration
Account Security
Acceptable Use
Service Levels
Data Protection
Privacy
Intellectual Property
Payment Terms
Billing
Service Credits
User Obligations
Provider Obligations
Technical Requirements
Support Services
Maintenance
Confidentiality
Data Security
Content Rights
Third-Party Services
Service Modifications
Term and Duration
Suspension Rights
Termination
Effect of Termination
Force Majeure
Limitation of Liability
Indemnification
Warranties
Disclaimer
Assignment
Subcontracting
Notices
Dispute Resolution
Governing Law
Entire Agreement
Severability
Amendments
Electronic Execution
Language
Relevant Industries

Information Technology

E-commerce

Financial Services

Healthcare

Education

Professional Services

Media and Entertainment

Telecommunications

Retail

Consulting

Software Development

Digital Marketing

Cloud Services

Online Gaming

Digital Content Creation

Relevant Teams

Legal

Information Technology

Product Development

Compliance

Information Security

Commercial Operations

Risk Management

Customer Success

Business Development

Data Protection

Digital Operations

Technical Support

Relevant Roles

Legal Counsel

Chief Technology Officer

Product Manager

Compliance Officer

Data Protection Officer

Commercial Director

IT Security Manager

Digital Services Manager

Operations Director

Risk Manager

Business Development Manager

Contract Manager

Chief Information Officer

Privacy Officer

Customer Success Manager

Industries
Federal Decree-Law No. 45 of 2021: UAE's Personal Data Protection Law - Governs the collection, processing, and storage of personal data, including requirements for data protection and cross-border data transfers
Federal Law No. 1 of 2006: Electronic Commerce and Transactions Law - Regulates electronic transactions, signatures, and records, establishing their legal validity and requirements
Federal Law No. 15 of 2020: Consumer Protection Law - Protects consumer rights in both traditional and electronic transactions, including requirements for clear terms and conditions
Federal Decree-Law No. 34 of 2021: Cybercrime Law - Addresses cybersecurity requirements and penalties for cyber violations, relevant for online service providers
Federal Law No. 4 of 2012: Competition Law - Ensures fair competition practices, including in online services and digital markets
Federal Law No. 19 of 2016: Anti-Commercial Fraud Law - Protects against fraudulent practices in commercial transactions, including online services
UAE Internet Access Management Policy: Regulatory framework governing content restrictions and acceptable use of internet services in the UAE
TRA Consumer Protection Regulations: Telecommunications Regulatory Authority regulations protecting consumers in digital services and telecommunications
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Lease Contract Online

UAE-compliant online lease agreement template for digital execution of residential and commercial property leases.

find out more

Partnership Deed Online

UAE-governed partnership agreement establishing terms and conditions between business partners, designed for electronic execution.

find out more

Online Contract Agreement

UAE-governed agreement establishing terms and conditions for online services and digital platforms.

find out more

Online Service Agreement

UAE-governed agreement establishing terms and conditions for online service provision, ensuring compliance with local digital commerce and data protection laws.

find out more

Online Consignment Agreement

UAE-governed agreement for online consignment arrangements between product owners and platform operators, compliant with UAE e-commerce laws.

find out more

Online Business Agreement

UAE-governed agreement establishing terms for online business operations and digital service delivery, compliant with UAE electronic commerce laws.

find out more

Sale Agreement Online

UAE-compliant online sale agreement template covering e-commerce transactions and operations under UAE federal laws.

find out more

Online Purchase Contract

UAE-compliant online purchase agreement template for e-commerce transactions, covering sales terms, consumer rights, and digital commerce requirements.

find out more

Cohabitation Agreement Online

A UAE-compliant agreement establishing property rights and financial arrangements between cohabiting individuals, aligned with UAE Federal Laws and recent reforms.

find out more

Online Purchase Agreement

UAE-governed agreement setting terms and conditions for online purchases, compliant with UAE e-commerce and consumer protection laws.

find out more

Online Lease Agreement

UAE-compliant electronic lease agreement for executing residential and commercial property rentals through digital platforms.

find out more

Online Employment Contract

UAE-compliant online employment contract template incorporating digital workplace provisions and remote work arrangements under UAE Labor Law.

find out more

Online Tenancy Agreement

UAE-compliant digital tenancy agreement for electronic execution and Ejari registration, suitable for both residential and commercial properties.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: https://www.genieai.co/our-research
Oops! Something went wrong while submitting the form.

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our Trust Centre for more details and real-time security updates.

Read our Privacy Policy.