Software Service Level Agreement
Publisher one
Genie AIJurisdiction
England and WalesCost
Free to useContract party
Relevant sectors
Type of legal document
🤝 Service AgreementBusiness activity
Maintain softwareA service agreement is a contract between a service provider and a client that outlines the terms and conditions of the service being provided. It covers the rights and responsibilities of both parties, as well as the expectations of the service being provided.
The template would typically cover various aspects related to service delivery, including the scope of services, performance metrics, availability, response and resolution times, service credits, and penalties for non-compliance. It may also detail the support and maintenance obligations, security and confidentiality measures, data protection, intellectual property rights, and termination conditions.
This SLA template aims to establish clear expectations and responsibilities, ensuring that the software service provider meets the agreed-upon service levels, while providing remedies or compensation in case of any breaches or failures. It also aligns the interests of both parties and promotes accountability, fostering a healthy business relationship based on mutual trust and understanding.
Considering the specific legal context of the United Kingdom, this SLA template would adhere to the relevant laws, regulations, and industry standards specific to the jurisdiction. This could include compliance with data protection laws (such as the General Data Protection Regulation), consumer protection regulations, and any other relevant legislation related to software services in the UK.
Overall, this legal template serves as a crucial document for software service providers and their clients to establish a solid foundation for service provision and ensure transparency, reliability, and protection of their respective rights and interests under UK law.
How it works
Try using Genie's Free AI Legal Assistant
Generate quality, formatted contracts with AI
Can’t find the right template? Create the bespoke agreement in minutes by conversing with our AI and tailoring to your needs
Let our Legal AI make edits for you
Ask Genie to edit your document in the same way you’d ask a paralegal. Genie makes track changes, and explains its thinking just like a junior lawyer would.
AI review
Can’t find the right template? Create the bespoke agreement in minutes by conversing with our AI and tailoring to your needs
Book your personalised demo now
Similar legal templates
Witness Statement Supporting Application To Extend Administrator's Appointment
The witness statement may include information regarding the current state of affairs, the reason behind the need for an extension, the value and importance of the administrator's expertise in the specific case, as well as any positive impacts achieved during the initial appointment. The statement can also demonstrate the administrator's ongoing effectiveness in managing and resolving complex issues, maintaining stability, and safeguarding the interests of all relevant parties involved.
This template aims to present a persuasive case to the appropriate judicial or administrative authority, emphasizing the necessity and benefits of extending the administrator's appointment. By providing comprehensive details and concrete examples through the witness statement, it helps to build a compelling argument for the extension of the administrator's term, ultimately ensuring the continued success and smooth progression of the matter at hand.
Publisher
Genie AIJurisdiction
England and WalesVideo Editor Contract
This Video Editor contract template is designed for a commercial video editing organisation (or an individual video editor) to use when contracting out their skills and services in exchange for payment. This contract sets out the type of video editing and video-editing-related services to be completed by the video editor on behalf of the client, with consideration for expectations around quality and delivery timescales, as well as any mitigating circumstances. This contract allows for payment to be made by the client to the video editing firm or individual video editor on a weekly or monthly basis but can easily be edited to account for other payment schedules and could be altered to include bonuses conditional on performance. It can also be fully customised with the details of the two parties and the duration of the contract and can be printed, downloaded and edited freely as part of our mission to open source business legals. This is a template for contractors who fit outside of the UK's off-payroll working rules (IR35).
